Lirax integration with KeyCRM via API. Let's consider the key functions that are implemented thanks to this integration.
Integration of telephony with CRM allows you to make calls directly from the system. This significantly reduces the time spent searching for contacts and dialing numbers. Managers can focus on communicating with customers without being distracted by technical details.
The integration allows you to see who is calling you if the buyer is already in the system. This allows managers to quickly prepare for the conversation and provide better service.
The integration allows you to create new customers, orders, or requests right during a call. This is convenient when a customer is calling for the first time or wants to place a new order.
The integration ensures that all call history, including conversation recordings, is stored. This is important for monitoring service quality, resolving conflict situations, and improving employee skills.
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