LiraX combines IP telephony, CRM, call center, integrations, and voice AI services into a single system for business.
Provides the ability to notify Groups of subscribers with pre-recorded videos or Text messages using artificial intelligence and the built-in text2speech service
LiraX web phone allows operators to receive and make calls without a separate softphone. It works directly in the browser with WebRTC support, call management, availability statuses and CRM integration. It automatically provides echo and noise suppression.
Chrome Extension allows you to integrate LiraX telephony with CRM, websites and web systems, even if the third-party product does not have an API. The operator can launch calls from web pages, open customer cards and transmit the call context.
CRM helps businesses maintain a customer base, control sales, keep a history of calls, create tasks and not lose potential customers. Integration with IP telephony and Call Center allows you to automatically record calls, open a customer card, save conversation records and launch further actions after contact.
LiraX Call Center is a software and hardware solution for organizing inbound, outbound, and mixed telephony, automating call processing, monitoring operator work, and improving the quality of communication with customers.
LiraX provides reception and distribution of incoming calls between operators, departments or groups of responsible persons. The system allows you to configure waiting queues, voice greetings, IVR menus, routing rules and call processing scenarios depending on the client number, time of day, operator workload or other conditions.
AI Voice Services — is a set of services based on artificial intelligence for automatic processing of voice calls. The system can recognize speech, convert conversations into text, analyze the content of calls, identify key topics, the results of calls and help control the quality of service.
AI Voice Services allows you to find important information in conversation records faster, generate analytics and reports, reduce manual work for operators and supervisors, and increase Call Center efficiency.
LiraX supports the integration of mobile numbers and FMC solutions into a single corporate telephone system. This allows employees to use their mobile phones as full-fledged company extensions and combine office, IP and mobile telephony into a single communication system.
An employee can receive and make work calls from a mobile phone while remaining part of the corporate telephone network. Calls can be routed according to internal rules, transferred between operators, placed in Call Center queues, recorded and displayed in the communication history.
FMC integration is convenient for managers, field workers, sales representatives, service engineers, and executives who often work outside the office. They remain available to customers and colleagues through a single system, and the company retains control over calls, statistics, and service quality.
This solution increases staff mobility, simplifies communication between employees, and allows you to serve customers regardless of the employee's location.
LiraX call tracking helps determine which advertising leads to phone calls. The system replaces the number on the website, records the source of the call, transfers data to CRM and generates analytics by channels, campaigns and managers. Together with IP telephony, conversation recording, missed call processing and AI analysis, this gives a complete picture of the customer journey - from the advertising transition to the sales result.
Call2Me — this is a quick contact widget for the site that combines Call Back, online chat, Viber, and Telegram in one compact panel.
The visitor chooses a convenient channel: leaves a number for an automatic callback or switches to communication in a messenger or chat. The widget adapts to the site design, works correctly on computers and smartphones, and unnecessary channels can be turned off.
Requests can be transferred to CRM, routed between managers, and stored for further analytics. Integration with telephony, Call Center, and other LiraX tools helps process requests faster and avoid losing potential customers.
Key value: one widget provides the client with quick and convenient communication with the company, and the business with centralized processing and control of all requests.
The solution supports corporate telephony, CRM and internal integrations via API, local data storage and operation in an isolated network loop. For secure access, it is enough to install a certificate and configure the correspondence of the domain name to the IP address via internal DNS or the hosts file.
The built-in VPN service allows you to connect your head office, branches, servers, and remote workers into a single private network over the public internet.
Available configurations on 10, 30, 60 or an unlimited number of simultaneous connections. This is a solution for companies that need autonomy, secure communication, control over data, and the ability to adapt the telephony platform to their own business processes.
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