Products for telephony, sales, support and automation

LiraX web phone

LiraX web phone allows agents to receive and make calls without a separate softphone. It works directly in the browser with WebRTC support, call management, availability statuses, and CRM integration.

Chrome Extension LiraX

Chrome Extension allows you to integrate LiraX telephony with CRM, websites and web systems, even if the third-party product does not have an API. The operator can launch calls from web pages, open customer cards and transmit the call context.

LiraX CRM

CRM helps businesses maintain a customer base, control sales, keep a history of calls, create tasks and not lose potential customers. Integration with IP telephony and Call Center allows you to automatically record calls, open a customer card, save conversation records and launch further actions after contact.

• You will significantly increase the productivity of your company and improve the quality of customer service. You will also strengthen control over the performance of employees' tasks and reduce monthly telephony costs.

Call Center LiraX

LiraX Call Center is a software and hardware solution for organizing inbound, outbound, and mixed telephony, automating call processing, monitoring operator work, and improving the quality of communication with customers.

LiraX provides reception and distribution of incoming calls between operators, departments or groups of responsible persons. The system allows you to configure waiting queues, voice greetings, IVR menus, routing rules and call processing scenarios depending on the client number, time of day, operator workload or other conditions.

• receiving incoming calls;
• distribution of calls between operators;
• waiting lines;
• iVR voice menu;
• routing by rules;
• call forwarding;
• recording conversations;
• displaying customer information during a call.

AI Voice Services

AI Voice Services — is a set of services based on artificial intelligence for automatic processing of voice calls. The system can recognize speech, convert conversations into text, analyze the content of calls, identify key topics, the results of calls and help control the quality of service.

AI Voice Services allows you to find important information in conversation records faster, generate analytics and reports, reduce manual work for operators and supervisors, and increase Call Center efficiency.

Mobile/FMC integration

LiraX supports the integration of mobile numbers and FMC solutions into a single corporate telephone system. This allows employees to use their mobile phones as full-fledged company extensions and combine office, IP and mobile telephony into a single communication system.

An employee can receive and make work calls from a mobile phone while remaining part of the corporate telephone network. Calls can be routed according to internal rules, transferred between operators, placed in Call Center queues, recorded and displayed in the communication history.

FMC integration is convenient for managers, field workers, sales representatives, service engineers, and executives who often work outside the office. They remain available to customers and colleagues through a single system, and the company retains control over calls, statistics, and service quality.

This solution increases staff mobility, simplifies communication between employees, and allows you to serve customers regardless of the employee's location.