LiraX — IP telephony, CRM and AI services for business

LiraX Advantages

WebRTC і Chrome Extension for work without unnecessary complexity

Calls directly from the browser

WebRTC allows you to receive and make calls without installing separate phone programs. The operator only needs a browser, a headset and access to the system.

Click-to-call on any website

Chrome Extension can find phone numbers in web interfaces and initiate a call with one click.

Integration with legacy systems

If a third-party system does not have an API or integration is too expensive, a browser extension can be a practical way to connect it to LiraX.

Passing context to the operator

During a call, the operator can see the client's data, the source of the request, the page or system from which the contact was initiated.

Rapid implementation

You don't need to wait for complex integration with each service. Some scripts can be automated through the browser layer.

Less manual labor

The operator does not need to copy numbers, search for customer cards, and manually transfer some data between systems.

Call Center for several directions of appeals

Multiple lines of appeals

LiraX allows you to simultaneously process different areas: sales, support, service, internal requests or individual projects.

Skilled operators

Each operator can be assigned skills, and calls can be routed to those who have the necessary competence for a specific type of request.

Groups and queues

Calls are distributed between operator groups, queues, and routing scenarios based on number, time, topic, or business rules.

Load control

The manager sees the number of calls, missed calls, operator occupancy, waiting time, and processing quality.

Conversation records and history

All calls can be stored in the client's history along with the conversation recording, status, responsible operator, and result.

AI quality analysis

AI can analyze conversations, generate short summaries, find operator weaknesses, and help improve scripts.

AI services for calls and quality control

Text-to-Speech

Generate voice messages for automated calls, alerts, reminders, and self-service scenarios.

Speech recognition

Conversation recordings can be converted to text for search, analysis, quality control, and transfer of results to CRM.

Conversation analysis

AI can determine the subject of the call, the emotional tone, the customer's problem, the outcome of the call, and the next action.

Identifying operator weaknesses

The system helps find unaddressed objections, missed questions, script violations, or communication problems.

Brief summary of the call

After the conversation, the supervisor or manager can see the finished summary without manually listening to the recording.

AI-call

Automatic calling of subscriber lists with voice confirmation, recognition of responses and transmission of results to the system.

On-premises solutions and secure virtual networks

Installation on customer equipment

LiraX can be deployed locally if a company needs control over infrastructure, data, call records, or internal integrations.

Secure networks over the internet

You can build secure virtual networks between offices, servers, operators, and telephone infrastructure over the public internet.

Backup connections

If the direct communication channel goes down, the virtual network can continue to operate through another available point or provider.

Without expensive equipment

The solution allows you to increase fault tolerance without the need to use expensive hardware routers or specialized network complexes.

Flexible routing

Traffic can be routed through available channels, backup routes, or individual nodes depending on the network status.

Stability of business processes

Telephony, CRM, call center, and internal services remain available even if one of the communication channels fails.

We are trusted

How we implement LiraX

01

We analyze processes

We determine how your calls, operators, CRM, integrations, network work, and what tasks need to be automated.

02

Setting up the platform

We connect telephony, WebRTC, CRM, Call Center, call routes, operators, skills, integrations, and AI scenarios.

03

We launch and monitor the result.

We check call quality, routing, operator performance, reports, conversation recordings, and connection stability.

Compliance with legislation and protection of personal data

LiraX helps organize AI-calling, notifications, and voice services, taking into account requirements for personal data protection and information access control.

The system can be used in scenarios that involve informing the subscriber about an automated call, recording the conversation, processing the received responses, and transferring the results to CRM, call center, or external systems via WebHook.

During the dialogue, the phone number, the subscriber's responses, the audio recording, the transcription, the conversation summary and the generated call result may be processed. Access restrictions, action logging, retention period control and transmission via secure channels may be applied to such data.

LiraX can be integrated into a secure business network infrastructure: isolated communication channels, VPN/tunnels, IP filtering, access delimitation and data transfer to internal systems without public disclosure of critical services.

Responsibility for the legal basis for the call, the presence of subscribers' consent, and the rules for using personal data is determined by the policies of the user company and applicable law.

Affiliate program

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Telephony, CRM, Call Center, AI and secure networks in one platform