Integration with Google Analytics 4

To switch to Google Analytics 4, you simply need to change the Analytics tracking code to GA4 in the settings.

Go to the Settings section

Create a key (you can give it a name that you understand, we just called it test)

Copy the key and save it in LiraCRM

All call data is transmitted with the name of the phone starting with LiraX_

For example: LiraX_CallBackProper, LiraX_CallTracking, LiraX_CallTrackingAnswerAnswered, LiraX_CallTrackingAnswerLost

You can read a detailed description of the events in our article: Information about events in GA4

We also transmit additional data about the call:
Data we transmit to G4
- type=Answered (ep.val>0), Proper (ep.val>60 sec), Lost (ep.val=0)
-- Answered (duration > 0) – call with answer
-- Proper (last > 60 sec) – a call with an answer that lasted longer than a certain number of seconds
-- Lost (duration = 0) – call that was not answered (did not pick up the phone)
- duration=0
- user=user1 – employee login
- val=26 – call duration, in seconds