AI Voice Services — is a set of services based on artificial intelligence for automatic processing of voice calls. The system can recognize speech, convert conversations into text, analyze the content of calls, identify key topics, the results of calls and help control the quality of service.
AI Voice Services allows you to find important information in conversation records faster, generate analytics and reports, reduce manual work for operators and supervisors, and increase Call Center efficiency.
AI Voice Services capabilities
AI Voice Services LiraX allows you to use artificial intelligence to automate voice communications, call processing and conversation analysis. The system can work as a standalone voice assistant, as part of a Call Center or as a support tool for operators and supervisors.
One of the key capabilities is the construction IVR based on artificial intelligence. Instead of a standard menu with button presses, the subscriber can communicate with the AI voice assistant in a natural way. The system recognizes the client's request, clarifies the necessary information, routes the request to the desired line or transfers the call to the appropriate operator.
AI Voice Services can be used for cold calling subscribers, informing customers, conducting surveys, reminders or initial qualification of calls. Artificial intelligence can conduct a dialogue according to a given scenario, record the subscriber's answers and transfer the result to the system for further processing.
Separately supported function voice notification with confirmation of understanding. The system can not only play the message, but also check whether the subscriber understood the information: ask a clarifying question, receive a voice response, or record confirmation.
To increase security and personalize the service, it can be used caller voice recognition. This allows you to identify a customer by voice or use voice verification as an additional factor of identity verification.
AI Voice Services also provides analysis of recorded conversations. The system can recognize speech, convert calls to text, generate a short summary of the conversation, determine the outcome of the call, key topics, emotional tone, problematic moments, and the quality of the operator's work. Based on this, the supervisor can analyze the behavior of operators, monitor compliance with scripts, and generate reports.
If necessary, LiraX can use third-party AI services for voice communication, speech recognition, voice synthesis or text analysis. This allows you to flexibly connect different artificial intelligence models and adapt solutions to specific business tasks.
LiraX allows you to build an IVR based on artificial intelligence, where the subscriber communicates with the system by voice. AI keeps the conversation within a given topic, collects the necessary information, can create tasks, send messages, execute WebHook requests to external systems and use the received data in further dialogue. The audio file of the conversation is saved for further control and analysis.
AI IVR can work in automatic callback and voice notification scenarios. Data received during a dialogue with a subscriber is formed into a structured object and automatically transmitted as a result of a callback or notification. This data can also be sent via WebHook to CRM, a request system or other external services.
AI Voice Services automatically converts call recordings into text, generates a summary of the conversation, identifies key topics, the outcome of the call, and the quality of communication. The system can use Text-to-Speech to speak messages, recognize the caller's voice for identification, and analyze the operator's behavior during the conversation.
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