Local solution based on Lyra Softswitch

Local telephony platform based on Softswitch Lyra

Get the capabilities of the LiraX cloud platform on your own infrastructure — with full control over data, APIs for integrations, and support for isolated private networks.
Key benefits:

• installation on the client server;
• work in a local or isolated network;
• configurations for 10, 30, 60 or unlimited simultaneous connections;
• built-in VPN to create a private network;
• API for integration with the client's information systems.

What is the Lira local solution?

An on-premise solution is a software telephony platform that is installed in the client's own infrastructure or in a data center of their choice.

The client receives functionality similar to the LiraX cloud service, but the server, settings, telephone connections, and data remain under his control.

The solution is suitable for companies that need:

• autonomy from external cloud services;
• control over data placement and storage;
• work in a closed network loop;
• integration of telephony with internal systems;
• expected number of simultaneous calls.

Cloud platform capabilities in your infrastructure

The client does not receive a simplified PBX, but a full-fledged local platform.
The functionality of the system can be adapted to the business processes, infrastructure, and security requirements of a specific client.
Basic functionalities:

• corporate IP telephony;
• internal and external telephone lines;
• call routing scenarios;
• queues and operator groups;
• iVR voice menu;
• recording telephone conversations;
• call forwarding and distribution;
• statistics and analytics;
• integration with CRM;
• API for external systems;
• connection of SIP clients, IP phones and gateways;
• creating secure private networks.

Working in an isolated space

Telephony without dependence on public server access

The Lyra softswitch can operate in an internal or completely isolated enterprise network. For users to access the web interface, it is enough to:

1. Install an SSL certificate;
2. Assign a domain name to the server;
3. Add the domain name and IP address mapping to the internal DNS system or hosts file.

Example:

192.168.10.20 lira.company.local

After that, users can open the system at the secure address:

https://lira.company.local

For corporate use, it is better to note that centralized internal DNS is the preferred option, and the hosts file is suitable for small installations or testing.

Built-in VPN service

Private network over the public internet

The Lyra Softswitch has built-in VPN capabilities that allow you to connect remote offices, servers, and workstations into a shared private network.

What does this give:

• secure access to the telephone platform;
• merging several offices;
• connecting remote workers;
• transmission of voice and service traffic through a private tunnel;
• operation of internal IP addresses over the public network;
• restricting access to services from the external Internet;
• centralized management of network connections.

API and integration

Open API for your business systems
The client receives an API through which the local platform can be integrated with:

• CRM;
• ERP;
• Service Desk;
• monitoring systems;
• corporate portals;
• analytics systems;
• internal databases;
• own web and mobile applications.

API can only be accessible within the client's private network, without being published on the Internet.
Examples of API usage:

• creating and managing users;
• obtaining information about calls;
• initiating outgoing calls;
• transferring events to CRM;
• obtaining operator statuses;
• routing management;
• downloading conversation recordings;
• generating your own reports;
• automation of platform settings.

Accommodation options

The solution can be installed:

On the client's physical server
For businesses that use their own server equipment.

In a virtual machine
For infrastructure based on VMware, Proxmox, Hyper-V, KVM or other virtualization platforms.

In a private data center
For customers who rent a server but want to control the software platform themselves.

In a closed network loop
For enterprises with increased requirements for isolation, security and information storage.

Security and control

Important principles

• local data storage;
• network access control;
• use of SSL certificates;
• work through private IP addresses;
• VPN connection between sites;
• the ability to close the web interface and API from the public internet;
• user access delimitation;
• logging actions and events;
• configuration and data backup.

What the client gets

• license for Lyra Softswitch;
• a locally installed telephone platform;
• the selected number of simultaneous connections;
• administrative web interface;
• API for integrations;
• Access to AI features from LiraX or other providers;
• vPN building tools;
• documentation;
• initial setup;
• technical support;
• possibility of further expansion of the system.