WebRTC phone for operators and managers to work directly in the browser without a separate softphone. Suitable for IP telephony, CRM, Call Center and integrations with external systems.
LiraX web phone allows you to receive and make calls from a browser, manage multiple calls, work with conferences, forwarding, operator statuses, and customer cards.
The operator can work with multiple calls, put a call on hold, switch between conversations, or transfer a call.
You can add participants to the conversation and control the conference, including voice mixing.
The call can be forwarded to another operator, group, queue, or external number.
The operator can set the availability status so that the system distributes calls correctly.
When calling, the system can open the client's card or the desired page in CRM.
Ability to connect to the operator's conversation in the following modes:
- listening;
- tips;
- conferences.
Unwanted numbers can be added to the blacklist for blocking or special handling.
They can call customers directly from CRM, see the customer card, call history, and the result of the request.
They work with queues, multiple call lines, availability statuses, and call forwarding.
Can work with telephony via a browser from anywhere where there is access to the system and a headset.
Get quick access to the client's card, contact history, conversation records, and next steps.
Leave a request and we will show you how the LiraX web phone works with CRM, Call Center, WebRTC and your business processes.
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