IP telephony

Why IP telephony for business?

IP telephony allows businesses to organize modern telephone communications over the Internet without being tied to physical telephone lines. The company can receive and make calls, connect offices, remote employees, mobile workers and Call Centers into a single communications system.

For businesses, IP telephony is not just a replacement for a regular phone, but a tool for call management, quality of service control, and staff efficiency improvement. The system allows you to configure call routing, IVR voice menu, call queues, conversation recording, forwarding, extensions, statistics, and CRM integration.

IP telephony helps you avoid losing customer calls, process calls faster, monitor the work of operators and managers, and reduce communication costs. Employees can remain available regardless of where they work — in the office, at home, on a business trip, or from a mobile phone.

This solution is especially useful for sales departments, support services, service centers, online stores, logistics companies, medical institutions, financial organizations, and any business where phone calls are an important part of working with customers.

IP telephony from LiraX provides a full range of communication services using its own solutions LiraX Web Phone, Chrome LiraX Extension, LiraX Phone for Windows, as well as third-party products such as hardware IP phones, software IP phones.